CUSTOMER SERVICE

It is well known that the existing customers a company has are among the company’s most valuable assets, since it is far easier (and cheaper!) to hold on to the existing customer base than it is to acquire new clients.... Read more

It is hard enough to deliver on the exceed-expectations part even with a clean, face-to-face, human-based contact. How about a non-personal, cold contact, made through wired environments, such as phone or the Internet?... Read more

Though it's easy to work with people we like, and even easier with people who like us and our company, that is not always the case. Sooner or later, you will be dealing with a difficult customer. There are many types of difficult customers, but perhaps the most difficult of them all is the angry customer, someone who feels he/she has been wronged, therefore is upset and emotional about it... Read more

A highly applicable workshop on customer service skills and abilities, that focuses on the attitudes, tools and techniques of responding to customer demands that your organization cannot afford. So many times, clients push a situation over the limits of what your company can provide. In this case, one can choose to simply answer with a NO, while others can choose to turn that NO into an opportunity.... Read more

Having been developed to address key challenges organizations are facing nowadays, the course sets the basis of any customer care endeavour, in a two-day intensive highly-applicable programme. It provides the necessary tools and techniques to plan a state-of-the-art customer service policy for approaching & satisfying customer requests and enables customer service representatives.... Read more